Refund Policy
If you have questions about refunds, you've come to the right place. Below, we answer the most common questions about refund timelines, return shipping, and what can be returned.
1. Refunds
- Refunds go back to your original payment method.
- We issue the refund within 3–5 business days after the returned item passes inspection.
- Your bank or card provider may take a few more days to show the amount in your account.
- Original shipping charges are non-refundable.
2. Return shipping costs
| Situation | Who pays return shipping |
|---|---|
| Wrong size or change of mind | Customer |
| Damaged, faulty or incorrect item | Stryker Gears |
We recommend using a tracked shipping service. We cannot refund items that are lost on the way back to us.
3. Damaged, faulty or wrong items
If your order arrives damaged, faulty, or is not what you ordered, email us within 48–72 hours of delivery with your order number and clear photos of the item and packaging. We will send a replacement or give a full refund, including shipping, at no cost to you.
4. Items that cannot be returned
- Custom-size and made-to-measure jackets and suits
- Personalised items (names, logos, custom colours)
- Items that have been worn, washed, altered or damaged after delivery
- Items bought on final sale or clearance
5. International returns
International customers are responsible for return shipping costs and any customs charges on the return. Please mark the parcel as “Returned Goods” to avoid extra duties.
Frequently asked questions
How long do I have to return an item?
30 days from the day it is delivered.
Can I exchange for a different size?
Yes. Contact us with your order number and the size you need.
When will I get my refund?
Within 3–5 business days after we receive and inspect your return.
Can I return a custom-made jacket?
No, unless it arrives damaged or does not match the measurements you gave us.
What if my jacket arrives damaged?
Send us photos within 48–72 hours and we will replace or refund it in full.