Track Your Order
Enter the email address you used at checkout to see exactly where your jacket is.
Common questions
My tracking number does not work yet.
A new tracking number can take a day or two to show updates, because the carrier only starts tracking once they scan your parcel. If it still shows nothing after a few working days, email us with your order number.
The tracking has not moved.
Parcels are scanned at hubs, not continuously. A gap of a few days between updates is normal, especially over a weekend, a public holiday or while your parcel clears customs. If nothing changes for several working days, contact us and we will check with the carrier.
It says delivered but I have nothing.
Check with anyone else at the address, look around your door and any safe place, and check for a card from a pickup point. If it is still missing, contact us with your order number and we will open an investigation with the carrier for you.
I need to change my delivery address.
Email us as soon as possible with your order number and the new address. We can change it before your order ships. Once it has shipped, we will ask the carrier whether they can redirect it.
The fit is not right.
No problem. Contact us and we will arrange an exchange or return. See our Return & Exchange Policy, and use our Size Guide to find your best fit.
Can I cancel or add to my order?
Contact us as soon as possible with your order number. Each Stryker Gears jacket is handcrafted, so the sooner you tell us, the more likely we can change or cancel your order before it is made or shipped.
